top of page

Privacy Policy

A calm and transparent explanation of how we handle your information.

Last updated: 25 December 2025

 

At Kaizen, we believe in care, clarity, and respect — not only in the way we serve our guests, but also in how we look after the information you share with us. This Privacy Policy explains what we collect, why we collect it, and how it is used.

 

By using our website, making a reservation, or contacting us, you agree to the practices described below.

 

1. Who We Are

This website is operated by:

M C S C Restaurants Limited Unit 3.3 Queen’s Garden The Glades Bromley BR1 1DN United Kingdom Email: info@kaizenrestaurant.co.uk

We are the “data controller” responsible for your personal information under UK GDPR.

 

2. Information We Collect

We collect only what we need to provide a smooth and thoughtful experience. This may include:

 

2.1 Information you provide directly

  • Your name

  • Contact details (email, phone number)

  • Reservation details

  • Dietary requirements or allergy information

  • Payment information (for deposits or gift cards)

  • Messages sent through our contact forms or email

 

2.2 Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Cookie data (see Section 7)

 

2.3 Information from third‑party services

If you book through a reservation platform (e.g., OpenTable, SevenRooms), they may share booking details with us so we can prepare for your visit.

 

3. How We Use Your Information

We use your information to:

  • Confirm and manage reservations

  • Contact you about your booking

  • Understand and accommodate dietary needs

  • Process deposits or payments

  • Respond to enquiries

  • Improve our website and guest experience

  • Meet legal or regulatory requirements

We do not use your information for anything unnecessary or unexpected.

 

4. Legal Basis for Processing

We process your information under one or more of the following grounds:

  • Contract – to fulfil your reservation or purchase

  • Legitimate interests – to operate and improve our services

  • Consent – where you choose to receive marketing communications

  • Legal obligation – where required by law

 

5. Sharing Your Information

We treat your information with care. We only share it with:

  • Reservation platforms you choose to use

  • Payment processors (for deposits or gift cards)

  • Service providers who support our website or systems

  • Authorities, if required by law

We never sell your information.

 

6. How Long We Keep Your Information

We keep your information only for as long as it is needed:

  • Reservation records: typically up to 12 months

  • Payment records: as required by financial regulations

  • Enquiry emails: up to 6 months

  • Marketing preferences: until you opt out

When information is no longer needed, it is securely deleted.

 

7. Cookies

Our website uses cookies to help it function smoothly and to understand how guests use it.

Cookies may include:

  • Essential cookies (required for the site to work)

  • Analytics cookies (to help us improve the experience)

You can manage or disable cookies through your browser settings at any time.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the information we hold about you

  • Request corrections

  • Request deletion (in certain circumstances)

  • Object to certain types of processing

  • Withdraw consent for marketing

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@kaizenrestaurant.co.uk.

 

9. Keeping Your Information Safe

We take security seriously. Your information is protected through appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.

 

10. Links to Other Websites

Our website may contain links to third‑party sites. Their privacy practices are separate from ours, so we encourage you to review their policies if you visit them.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

info@kaizenrestaurant.co.uk

We’re here to help.

bottom of page